Why Need Computer Help

Why Is Need Computer Help The Best Choice In IT Services for Small Businesses?

There are many choices for most businesses on who to use as an IT vendor. Many of us implement the same or similar technologies. Those of us that are successful must be competent to have an excellent customer track record. What makes Need Computer Help different?

Dynamic Culture

In order to provide the best IT services for small businesses, we run our company with a very dynamic and diverse culture. We all have different backgrounds and varying experience and leverage this diversity to provide excellent service.

  • We are not a quiet group to work with and we are definitely not bashful. We enjoy working together. We have even been called personable – who calls an IT company personable?
  • We can even be a little quirky. It starts with our company name and our various personalities. How can one be quiet when your company is named Need Computer Help?
  • We are passionate about what we do. Everyone says that, but we really are passionate and we all love our careers at Need Computer Help.
  • We are a tight team of professionals. We help each other technically and we back each other up when workloads need to be balanced.

Tenure

We started our business in 1999 and have been in business for over 18 years. We have a long tenure working in different aspects of the IT industry and we utilize this experience to provide great service.

  • We were originally founded as a software company. We have a depth of experience working with custom software and the intricacies involved in implementations and maintenance.
  • We started our original data center business in 2004. We have hosted cloud and data center infrastructure for many companies in countless industries giving a depth of experience.
  • Our senior leadership has a long track record together managing our company and providing direction to our staff and to our customers.
  • We have very established business relationships with customers and vendors. Some of our customer and vendor relationships extend well beyond 10 years.

Friendly Service

We pride ourselves on friendly service. As a vendor, your company relies heavily on our services. We want to maintain the most positive relationships possible with you.

  • We only hire friendly and upbeat technicians and staff members. Our senior leadership is outgoing and friendly. It’s a requirement to keep a cohesive and energetic team.
  • We provide multiple methods to receive service – telephone, email, chat, portal, and system tray icon. All methods are responded to by a friendly staff member.
  • We strive for great relationships with each customer, each vendor, and each partner. Great relationships are integral to our combined success as a trusted vendor or customer.
  • We look at it this way. When you are having IT challenges, the last thing you want on the other end of the phone is an unfriendly technical support person.

Retention

As a business, you are likely looking for a long term IT service provider. It is risky, expensive and time consuming to switch providers. We pride ourselves on our long term customer relationships.

  • We have a number of customer relationships spanning well beyond 10 years. Some of these began as a software customer and have evolved into an IT services customer.
  • We enjoy a steady stream of referrals from happy customers. Referrals speak for themselves as customers only refer when they are extremely pleased with our service.
  • We also have a number of vendor relationships spanning well beyond 10 years. We select vendors strategically for both reseller arrangements and for internal services.
  • Our company employs a stable staff. Our staff enjoys working at Need Computer Help and our retention rate is extremely high. You can expect to build lasting relationships with our staff.

Dynamic Culture

In order to provide the best IT services for small businesses, we run our company with a very dynamic and diverse culture. We all have different backgrounds and varying experience and leverage this diversity to provide excellent service.

  • We are not a quiet group to work with and we are definitely not bashful. We enjoy working together. We have even been called personable – who calls an IT company personable?
  • We can even be a little quirky. It starts with our company name and our various personalities. How can one be quiet when your company is named Need Computer Help?
  • We are passionate about what we do. Everyone says that, but we really are passionate and we all love our careers at Need Computer Help.
  • We are a tight team of professionals. We help each other technically and we back each other up when workloads need to be balanced.

We started our business in 1999 and have been in business for over 18 years. We have a long tenure working in different aspects of the IT industry and we utilize this experience to provide great service.

  • We were originally founded as a software company. We have a depth of experience working with custom software and the intricacies involved in implementations and maintenance.
  • We started our original data center business in 2004. We have hosted cloud and data center infrastructure for many companies in countless industries giving a depth of experience.
  • Our senior leadership has a long track record together managing our company and providing direction to our staff and to our customers.
  • We have very established business relationships with customers and vendors. Some of our customer and vendor relationships extend well beyond 10 years.

Friendly Service

We pride ourselves on friendly service. As a vendor, your company relies heavily on our services. We want to maintain the most positive relationships possible with you.

  • We only hire friendly and upbeat technicians and staff members. Our senior leadership is outgoing and friendly. It’s a requirement to keep a cohesive and energetic team.
  • We provide multiple methods to receive service – telephone, email, chat, portal, and system tray icon. All methods are responded to by a friendly staff member.
  • We strive for great relationships with each customer, each vendor, and each partner. Great relationships are integral to our combined success as a trusted vendor or customer.
  • We look at it this way. When you are having IT challenges, the last thing you want on the other end of the phone is an unfriendly technical support person.

Retention

As a business, you are likely looking for a long term IT service provider. It is risky, expensive and time consuming to switch providers. We pride ourselves on our long term customer relationships.

  • We have a number of customer relationships spanning well beyond 10 years. Some of these began as a software customer and have evolved into an IT services customer.
  • We enjoy a steady stream of referrals from happy customers. Referrals speak for themselves as customers only refer when they are extremely pleased with our service.
  • We also have a number of vendor relationships spanning well beyond 10 years. We select vendors strategically for both reseller arrangements and for internal services.
  • Our company employs a stable staff. Our staff enjoys working at Need Computer Help and our retention rate is extremely high. You can expect to build lasting relationships with our staff.