Remote Desktop Services

How Can A Remote Desktop Benefit Your Business?

Remote Desktop Services consolidate all applications and data into a highly redundant cloud-based system operated by Need Computer Help. Whether a business operates in multiple offices, has satellite employees, or just needs to log in remotely, remote desktop services ensure all applications and data are available anywhere an internet connection is present.

Eliminate Infrastructure

Remote desktop installations help your business reduce capital expenditures and cost spikes on hardware installations. IT support is greatly simplified with less onsite infrastructure requiring ongoing maintenance and repair.

  • Expensive onsite servers are eliminated.
  • Files and applications are located on our secure cloud servers, allowing the transfer of a longtime capital expenditure into an operating expense.
  • End of life servers are retired and not replaced which achieves significant energy and cost savings.
  • Valuable office real estate is reclaimed by removing local servers thus simplifying failure points and eliminating the potential for downtime.

Software Standardization

A standardized remote desktop environment allows software installations to be identical across all platforms allowing for additional employee efficiency and a reduction in software costs.

  • All software is standardized to the same version and centralized to a single secure location.
  • Regardless of the operating system or location, all remote desktop users have access to the same suite of programs providing excellent mobility.
  • Aging software can often be configured to run in a server environment and remain in use past the support time on more current versions of Microsoft Windows.
  • Software upgrades such as Office and QuickBooks are performed for your company in a central environment resulting in all staff being upgraded simultaneously and remaining stable.

Helpdesk Support

Need Computer Help manages an internal helpdesk to assist your business on a daily basis with all IT and remote desktop support. Whether it is a question on QuickBooks, help with a printing issue, or assistance with a software package, we take pride in providing you with excellent service each time you contact us.

  • Helpdesk support is one click or one phone call away with all remote desktop plans.
  • Nearly 100% of the daily support issues are resolved remotely as there is very little onsite infrastructure requiring a technician dispatch.
  • Response times for IT support are shortened with almost all support handled remotely.
  • Company staff become more efficient and productive with quick access to support when they need it.

Single System Access

With a remote desktop solution, Need Computer Help unifies disparate IT systems and data storage models into a single system available through a desktop shortcut to all staff. This offers simplicity and efficiency to the business from an operational standpoint.

  • All staff are able to access the remote desktop system from anywhere a connection is present.
  • Application and file access is seamless for all staff regardless of location.
  • Businesses with multiple offices, virtual staff, or remote staff are able to easily share applications and data through a common environment.
  • Company wide file sharing is simplified regardless of location with public shares, private shares, and executive shares.

Superior Security

Need Computer Help remote desktop solutions are operated from company owned private infrastructure that we have 100% control over. This offers superior security to public cloud installations offered and resold by many managed service providers.

  • Corporate data is stored in a hardened and secure data center facility offering greater security over onsite data storage.
  • Intrusion management and security breach attempts are actively managed by Need Computer Help security specialists.
  • Enhanced security such as Multi Factor Authentication for system access is available.
  • Physical remote desktop environment is located in a multiple layer secure and hardened data center versus onsite servers stored in an office setting.

How Can A Remote Desktop Benefit Your Business?

Remote Desktop Services consolidate all applications and data into a highly redundant cloud-based system operated by Need Computer Help. Whether a business operates in multiple offices, has satellite employees, or just needs to log in remotely, remote desktop services ensure all applications and data are available anywhere an internet connection is present.

Eliminate Infrastructure

Remote desktop installations help your business reduce capital expenditures and cost spikes on hardware installations. IT support is greatly simplified with less onsite infrastructure requiring ongoing maintenance and repair.

  • Expensive onsite servers are eliminated
  • Files and applications are located on our secure cloud servers, allowing the transfer of a longtime capital expenditure into an operating expense.
  • End of life servers are retired and not replaced which achieves significant energy and cost savings.
  • Valuable office real estate is reclaimed by removing local servers thus simplifying failure points and eliminating the potential for downtime.

A standardized remote desktop environment allows software installations to be identical across all platforms allowing for additional employee efficiency and a reduction in software costs.

  • All software is standardized to the same versions and centralized to a single secure location.
  • Regardless of the operating system or location; all remote desktop users have access to the same suite of programs providing excellent mobility.
  • Aging software can often be configured to run in a server environment and remain in use past the support time on more current versions of Microsoft Windows.
  • Software upgrades such as Office and QuickBooks are performed for your company in a central environment resulting in all staff being upgraded simultaneously and remaining stable.

Helpdesk Support

Need Computer Help manages an internal helpdesk to assist your business on a daily basis with all IT and remote desktop support. Whether it is a question on QuickBooks, help with a printing issue, or assistance with a software package, we take pride in providing you with excellent service each time you contact us.

  • Helpdesk support is one click or one phone call away with all remote desktop plans.
  • Nearly 100% of the daily support issues are resolved remotely as there is very little onsite infrastructure requiring a technician dispatch.
  • Response times for IT support are shortened with almost all support handled remotely.
  • Company staff become more efficient and productive with quick access to support when they need it.

Single System Access

With a remote desktop solution, Need Computer Help unifies disparate IT systems and data storage models into a single system available through a desktop shortcut to all staff. This offers simplicity and efficiency to the business from an operational standpoint.

  • All staff are able to access the remote desktop system from anywhere a connection is present.
  • Application and file access is seamless for all staff regardless of location.
  • Businesses with multiple offices, virtual staff, or remote staff are able to easily share applications and data through a common environment.
  • Companywide file sharing is simplified regardless of location with public shares, private shares, and executive shares.

Superior Security

Need Computer Help remote desktop solutions are operated from company owned private infrastructure that we have 100% control over. This offers superior security to public cloud installations offered and resold by many managed service providers.

  • Corporate data is stored in a hardened and secure data center facility offering greater security over onsite data storage.
  • Intrusion management and security breach attempts are actively managed by Need Computer Help security specialists.
  • Enhanced security such as Multi Factor Authentication for system access is available.
  • Physical remote desktop environment is located in a multiple layer secure and hardened data center versus onsite servers stored in an office setting