Problem Solved

Is Your Business Suffering From IT Support Challenges?

Many businesses that initially contact us are suffering from common IT challenges. Whether it is lackluster IT support, bloated costs, excessive downtime, or poor communication you are currently experiencing, we are here to help. We welcome the opportunity for an initial meeting to simply review where you are and what objectives you have. Let us assess whether we can help.

Awesome IT Support

Our team of technicians brings a diverse skillset and a dynamic environment providing your business with energetic and available IT support for your daily questions and challenges.

  • Support options are setup on a monthly agreement so you have access to a specialist when you need one. Nickeling and diming with an hourly break fix IT provider is part of the past.
  • Our helpdesk is staffed from early morning hours to evening hours with protocols for emergencies after hours. We are available and ready to assist when you need us.
  • IT Support may be requested by phone, email, online chat, system tray ticket submission, or our customer portal. We are available in a variety of methods to provide you with efficient options.
  • Our skillsets are diverse. It is impossible for a single IT specialist to excel in all areas. Regardless of your challenge, we have someone on staff who can help resolve the problem.

Unexpected Downtime Eliminated

Part of our onboarding process is to identify your tolerance for downtime and align the tolerance with your IT budget. Through this process, we eliminate surprise outages and excessive downtime events.

  • Antiquated equipment is either replaced or identified as a failure point with an ideal timeline to replace. This process establishes an infrastructure not prone to end of life equipment failure.
  • Virus and ransomware vulnerabilities are identified and precautions are installed to prevent attacks. Precautions may include awareness, antivirus software, and improved firewalls.
  • Backup systems are installed which maintain image based backups onsite and offsite. Should we have an outage, restores are setup to be efficient and complete with minimal downtime.
  • Monitoring software is configured to continuously monitor all servers, network infrastructure, desktops, and laptops for potential issues. We are able to respond proactively to many issues.

Improved Communication

We are available to talk, email, and meet. We do not have an auto attendant on our phones and our helpdesk answer rate is near 100%. Your business is most successful with an available IT vendor.

  • We answer the phone when it rings. Our helpdesk answer rate is near 100%. We are ready to help when you call. We eliminate the frustration of waiting on a call back for IT support.
  • We respond to email. Do you have a question or concern that isn’t immediate? Send us an email and we will respond timely and ensure your concern is resolved.
  • We are available to meet. Are you facing a new IT challenge or a change in your business that requires a face to face meeting? We love to chat and we love to help resolve challenges.
  • Your business relies heavily on your IT vendor. How can a business prosper and achieve ultimate success unless your IT vendor is available to help when help is needed?

Proactive IT Strategy

We propose and implement proactive solutions. We assess your needs and setup a framework which ensures your business remains proactive and goal oriented with all IT initiatives.

  • Staying proactive helps identify upcoming problems before they become a crisis. Our approach adds efficiency and piece of mind to your daily business operations.
  • IT expenses are much easier to budget and plan for with a proactive approach. With a plan, we can forecast IT expenses on an annual basis and avoid surprise IT costs.
  • Stress is eliminated from staff members daily responsibilities when technology helps your business versus wasting time on technology obstacles.
  • The return on investment from your IT budget is maximized and quantifiable with the right strategy, latest technologies, and a responsive and energetic IT vendor.

Awesome IT Support

Our team of technicians brings a diverse skillset and a dynamic environment providing your business with energetic and available IT support for your daily questions and challenges.

  • Support options are setup on a monthly agreement so you have access to a specialist when you need one. Nickeling and diming with an hourly break fix IT provider is part of the past.
  • Our helpdesk is staffed from early morning hours to evening hours with protocols for emergencies after hours. We are available and ready to assist when you need us.
  • IT Support may be requested by phone, email, online chat, system tray ticket submission, or our customer portal. We are available in a variety of methods to provide you with efficient options.
  • Our skillsets are diverse. It is impossible for a single IT specialist to excel in all areas. Regardless of your challenge, we have someone on staff who can help resolve the problem.

Part of our onboarding process is to identify your tolerance for downtime and align the tolerance with your IT budget. Through this process, we eliminate surprise outages and excessive downtime events.

  • Antiquated equipment is either replaced or identified as a failure point with an ideal timeline to replace. This process establishes an infrastructure not prone to end of life equipment failure.
  • Virus and ransomware vulnerabilities are identified and precautions are installed to prevent attacks. Precautions may include awareness, antivirus software, and improved firewalls.
  • Backup systems are installed which maintain image based backups onsite and offsite. Should we have an outage, restores are setup to be efficient and complete with minimal downtime.
  • Monitoring software is configured to continuously monitor all servers, network infrastructure, desktops, and laptops for potential issues. We are able to respond proactively to many issues.

Improved Communication

We are available to talk, email, and meet. We do not have an auto attendant on our phones and our helpdesk answer rate is near 100%. Your business is most successful with an available IT vendor.

  • We answer the phone when it rings. Our helpdesk answer rate is near 100%. We are ready to help when you call. We eliminate the frustration of waiting on a call back for IT support.
  • We respond to email. Do you have a question or concern that isn’t immediate? Send us an email and we will respond timely and ensure your concern is resolved.
  • We are available to meet. Are you facing a new IT challenge or a change in your business that requires a face to face meeting? We love to chat and we love to help resolve challenges.
  • Your business relies heavily on your IT vendor. How can a business prosper and achieve ultimate success unless your IT vendor is available to help when help is needed?

Proactive IT Strategy

We propose and implement proactive solutions. We assess your needs and setup a framework which ensures your business remains proactive and goal oriented with all IT initiatives.

  • Staying proactive helps identify upcoming problems before they become a crisis. Our approach adds efficiency and piece of mind to your daily business operations.
  • IT expenses are much easier to budget and plan for with a proactive approach. With a plan, we can forecast IT expenses on an annual basis and avoid surprise IT costs.
  • Stress is eliminated from staff members daily responsibilities when technology helps your business versus wasting time on technology obstacles.
  • The return on investment from your IT budget is maximized and quantifiable with the right strategy, latest technologies, and a responsive and energetic IT vendor.