Onsite Server Support

How Is Your Company Managing Onsite Server Support?

Your company server or servers are the lifeline of your business. Any downtime in the server environment can cause complete business outage. We encourage companies to evaluate a tolerance for downtime and implement a proactive approach to ensure we meet your uptime requirements.

Downtime Tolerance

What is your businesses tolerance for downtime? This is one of the questions we ask when starting to work with a business. We focus this question on a few areas and server support is a key factor.

  • We establish a server support plan that aligns with your tolerance for downtime and aligns with your IT budget. This is created proactively up front as part of our managed services process.
  • Once we consider tolerance and we also consider budget, we generally work toward adjustments which create an ideal plan with a budget friendly approach.
  • Many of our support plans involve more redundancy in our backup plan to stretch aging server infrastructure. This can achieve a desirable downtime tolerance while maintaining budget.
  • We work creatively with you on establishing a win-win downtime tolerance plans. We may not necessarily require a hardware refresh to meet your tolerance.

Service Level

We treat server support with one of the highest service levels possible. Networks and firewalls are given this same high level treatment as well. Issues with these devices can cause severe downtime if not handled proactively.

  • When possible, servers are kept on a manufacturer’s warranty service plan. This provides a SLA (Service Level Agreement) for your company in case of a hardware failure.
  • Most manufacturers include a 3 year warranty on new servers. These warranties can generally be extended an extra 2 years and sometimes longer on major manufacturer server equipment.
  • Servers are setup with monitoring, antivirus, encryption prevention, and additional security measures to ensure we are providing the highest levels of protection available.
  • Console level remote access is configured on servers when possible which allows us to remotely access the server console, cycle power, and provide proactive server support at all times.

Server Maintenance

Servers must be maintained properly to ensure a proactive IT support model. Proper maintenance ensures a stable server and stable networks which in turn maintains the desirable downtime tolerance.

  • Servers are kept up to date on security patches, Windows updates, firmware updates, antivirus updates, and critical vulnerability patches.
  • Hardware is monitored to ensure any failures such as a pending drive failure, RAID errors, memory errors, or other hardware errors are addressed proactively.
  • Server environments are maintained to ensure optimal operating conditions for cooling, power supply, UPS (Uninterruptible Power Supply) performance, and network connectivity.
  • Server security is maintained to ensure staff are not physically accessing the server inappropriately, locking mechanisms are maintained, and servers do not become vulnerable to external damage such as water or heat.

Staying Proactive

With the above processes implemented, we ensure an efficient and stable server and network environment enabling smooth and seamless operations for your business.

  • Downtime tolerance goals are maintained over time through proper service, maintenance, manufacturer warranty renewals, and server support agreements.
  • Upgrades and replacements are managed proactively to avoid unexpected expenditures and maintain a reasonable and scheduled IT budgeting process.
  • Equipment is maintained and kept up to date continuously through a series of documented steps and procedures to ensure the maximum uptime for your business.
  • Your company has a dedicated information technology specialist guaranteeing the highest ROI from your server and network infrastructure.

Downtime Tolerance

What is your businesses tolerance for downtime? This is one of the questions we ask when starting to work with a business. We focus this question on a few areas and server support is a key factor.

  • We establish a server support plan that aligns with your tolerance for downtime and aligns with your IT budget. This is created proactively up front as part of our managed services process.
  • Once we consider tolerance and we also consider budget, we generally work toward adjustments which create an ideal plan with a budget friendly approach.
  • Many of our support plans involve more redundancy in our backup plan to stretch aging server infrastructure. This can achieve a desirable downtime tolerance while maintaining budget.
  • We work creatively with you on establishing a win-win downtime tolerance plans We may not necessarily require a hardware refresh to meet your tolerance.

Service Level

We treat server support with one of the highest service levels possible. Networks and firewalls are given this same high level treatment as well. Issues with these devices can cause severe downtime if not handled proactively.

  • When possible, servers are kept on a manufacturer’s warranty service plan. This provides a SLA (Service Level Agreement) for your company in case of a hardware failure.
  • Most manufacturers include a 3 year warranty on new servers. These warranties can generally be extended an extra 2 years and sometimes longer on major manufacturer server equipment.
  • Servers are setup with monitoring, antivirus, encryption prevention, and additional security measures to ensure we are providing the highest levels of protection available.
  • Console level remote access is configured on servers when possible which allows us to remotely access the server console, cycle power, and provide proactive server support at all times.

Server Maintenance

Servers must be maintained properly to ensure a proactive IT support model. Proper maintenance ensures a stable server and stable networks which in turn maintains the desirable downtime tolerance.

  • Servers are kept up to date on security patches, Windows updates, firmware updates, antivirus updates, and critical vulnerability patches.
  • Hardware is monitored to ensure any failures such as a pending drive failure, RAID errors, memory errors, or other hardware errors are addressed proactively.
  • Server environments are maintained to ensure optimal operating conditions for cooling, power supply, UPS (Uninterruptible Power Supply) performance, and network connectivity.
  • Server security is maintained to ensure staff are not physically accessing the server inappropriately, locking mechanisms are maintained, and servers do not become vulnerable to external damage such as water or heat.

Staying Proactive

With the above processes implemented, we ensure an efficient and stable server and network environment enabling smooth and seamless operations for your business.

  • Downtime tolerance goals are maintained over time through proper service, maintenance, manufacturer warranty renewals, and server support agreements.
  • Upgrades and replacements are managed proactively to avoid unexpected expenditures and maintain a reasonable and scheduled IT budgeting process.
  • Equipment is maintained and kept up to date continuously through a series of documented steps and procedures to ensure the maximum uptime for your business.
  • Your company has a dedicated information technology specialist guaranteeing the highest ROI from your server and network infrastructure.