Onsite Computer Repair

What Is Your Process For Dispatching A Computer Repair Technician?

Is your company waiting until something breaks to dispatch a mobile computer repair technician? With our proactive approach, most problems requiring a service call can be mitigated and scheduled. Our IT services approach decreases downtime and increases efficiency to your business.

Friendly Service

We pride ourselves on friendly service, a relaxed but responsive culture, and great relationships with our customers. When we dispatch a computer repair technician, our goal is for you to be happy to see them.

  • Who would want a stale computer repair technician to arrive when you need help most? We assure our customers you will not be greeted with a stale personality when we arrive onsite.
  • We have a long history in the IT services business and we know the value of friendly and responsive service. Our technicians are always professional and prompt when working with clients onsite.
  • We know great customer service and we know the importance of being responsive. Many of our customer relationships span over 10 years!
  • Most of our technicians have 5 or more years of experience in the IT services business. We attract technicians with the best customer service standards to ensure a positive experience delivered to you.

Computer Repair Technician Dispatch

Our goal as your Managed Services Provider is to identify problems proactively. When we maintain a proactive approach to IT, we are then able to efficiently schedule and dispatch technicians to serve you better.

  • Technicians are dispatched as problems are identified by our monitoring software. For example, our software may identify a failing hard drive well before failure and initiate a dispatch.
  • Staff members may submit a ticket through our helpdesk either by telephone, email, system tray click, or online chat which dispatches a computer repair technician to resolve an onsite issue.
  • Emergency situations such as an undetectable sudden failure, causes an escalated dispatch where we send a technician as soon as possible to resolve an urgent IT support issue.
  • Our helpdesk may troubleshoot a problem remotely and determine if it requires an onsite dispatch to resolve.

Hardware Upgrades

Technicians will often perform hardware upgrades as part of our onsite desktop support services. Our technicians are well versed in many hardware repairs and updates to maximize efficiency in your business.

  • Onsite services include computer repair, hard drive replacement, memory upgrade, motherboard replacement, and screen replacement.
  • Technicians will install new desktop computers, new laptop computers, and new peripherals when equipment reaches end of life.
  • Technicians will coordinate quoting, shipment, and delivery of all new hardware so that you can remain focused on running your business.
  • Technicians may be dispatched to move computers, rearrange offices, rearrange equipment, and upgrade peripherals such as monitors, projectors, printers, and network connectivity.

Mac and Apple Products

Does your business utilize Apple products such as Mac desktop computers, Mac laptop computers, or Apple mobile devices? We specialize in Mac and Apple IT support for your business!

  • Technicians are trained in Mac OS X operating system upgrades and troubleshooting. Although OS X is extremely stable, support is often required for businesses utilizing Mac products.
  • Hardware upgrades and replacement are performed by Need Computer Help technicians.
  • Services include: hard drive replacements, memory replacements, logic board upgrades, screen replacements, networking Mac products in a business environment to enable application sharing, data sharing, and collaboration between staff members.
  • Businesses migrating to the Mac platform, replacing aging Macs, or redeploying existing Macs to staff members benefit from our services to ensure an efficient and smooth transition.

Friendly Service

We pride ourselves on friendly service, a relaxed but responsive culture, and great relationships with our customers. When we dispatch a computer repair technician, our goal is for you to be happy to see them.

  • Who would want a stale computer repair technician to arrive when you need help most? We assure our customers you will not be greeted with a stale personality when we arrive onsite.
  • We have a long history in the IT services business and we know the value of friendly and responsive service. Our technicians are always professional and prompt when working with clients onsite.
  • We know great customer service and we know the importance of being responsive. Many of our customer relationships span over 10 years!
  • Most of our technicians have 5 or more years of experience in the IT services business. We attract technicians with the best customer service standards to ensure a positive experience delivered to you.

Computer Repair Technician Dispatch

Our goal as your Managed Services Provider is to identify problems proactively. When we maintain a proactive approach to IT, we are then able to efficiently schedule and dispatch technicians to serve you better.

  • Technicians are dispatched as problems are identified by our monitoring software. For example, our software may identify a failing hard drive well before failure and initiate a dispatch.
  • Staff members may submit a ticket through our helpdesk either by telephone, email, system tray click, or online chat which dispatches a computer repair technician to resolve an onsite issue.
  • Emergency situations such as an undetectable sudden failure, causes an escalated dispatch where we send a technician as soon as possible to resolve an urgent IT support issue.
  • Our helpdesk may troubleshoot a problem remotely and determine if it requires an onsite dispatch to resolve.

Hardware Upgrades

Technicians will often perform hardware upgrades as part of our onsite desktop support services. Our technicians are well versed in many hardware repairs and updates to maximize efficiency in your business.

  • Onsite services include computer repair, hard drive replacement, memory upgrade, motherboard replacement, and screen replacement.
  • Technicians will install new desktop computers, new laptop computers, and new peripherals when equipment reaches end of life.
  • Technicians will coordinate quoting, shipment, and delivery of all new hardware so that you can remain focused on running your business.
  • Technicians may be dispatched to move computers, rearrange offices, rearrange equipment, and upgrade peripherals such as monitors, projectors, printers, and network connectivity.

Mac and Apple Products

Does your business utilize Apple products such as Mac desktop computers, Mac laptop computers, or Apple mobile devices? We specialize in Mac and Apple IT support for your business!

  • Technicians are trained in Mac OS X operating system upgrades and troubleshooting. Although OS X is extremely stable, support is often required for businesses utilizing Mac products.
  • Hardware upgrades and replacement are performed by Need Computer Help technicians.
  • Services include: hard drive replacements, memory replacements, logic board upgrades, and screen replacements, networking Mac products in a business environment to enable application sharing, data sharing, and collaboration between staff members is one of our specialties.
  • Businesses migrating to the Mac platform, replacing aging Macs, or redeploying existing Macs to staff members benefit from our services to ensure an efficient and smooth transition.