Firewall and Network Support

We Take Firewall and Network Support Seriously!

With Need Computer Help, your business has a dedicated IT Support company who understands and
manages network support, firewall, and security solutions. Between our Cloud Solutions business and
our Managed IT Services business, we have the experience to ensure your business is secure and stable.

Experience Counts

We have well over 10 years of experience providing network support to multiple data centers with sophisticated infrastructure.  We  pass this experience onto our clients and utilize the same security standards and practices for your business.

  • Appropriate firewalls will be recommended, whether your business is a single location small business or a larger business with multiple locations, we know what firewall protocols you will need.
  • Firewalls and networks are maintained with the highest security standards in mind to ensure your business is protected from intrusion or unexpected downtime.
  • Network switches and routers are actively managed by security technicians who are appropriately trained an certified to roll out the correct security implementations.
  • Our extensive experience ensures your business will have a trusted partner and vendor guaranteeing stability and security for your essential business IT systems and network support.

 

Downtime Tolerance

In conjunction with our server support services, our network support includes an assessment to determine the downtime tolerance for your business to ensure that your networks can sustain these requirements.

  • We ensure your business is not utilizing firewalls that go beyond their anticipated lifespan. Accordingly, we will make a recommendation for a replacement if needed.
  • Network switches and other equipment are monitored and assessed to ensure that they are not utilized beyond their anticipated lifespan. These switches can be often overlooked and remain deployed beyond their intended lifespan which can lead to security risks and costly downtime.
  • Consumer grade hardware is often utilized in a commercial setting for best results. We assess the network equipment to ensure that it is commercial grade and properly sized and we will recommend any updates accordingly.
  • Confirming that network infrastructure and firewalls are within tolerance is a cost effective means of eliminating failure points in your network and solidifying stability in your IT systems.

Continuous Updates

Successful firewall implementation and network support requires continuous updates and maintenance. These updates ensure new vulnerabilities are mitigated and ensure your network remains safe and secure.

  • Firewalls are deployed with deep packet inspection for ransomware, malware, spyware, imbedded viruses, worms, and Trojans. This proactive approach mitigates vulnerabilities before entering the network.
  • Firewall updates and security patches are installed as they are released to maintain the latest security.
  • Our network support team monitors firewalls for attacks from known IP address ranges and known geographic regions globally to prevent firewall breach attempts.
  • Network ports and external access points are actively monitored to make sure an entry path is never open for a virus or ransomware attack to breach your network.

Wireless Networks

Wireless networks are integral to ensuring efficiency in your business. Whether it is laptops, mobile devices, or tablets, all devices need reliable connectivity and wireless networks must be setup to remain safe from unwanted access.

  • Wireless networks are setup in office environments utilizing multiple wireless access points. These are generally ceiling mounted and ensure consistent connectivity throughout the office.
  • Businesses with multiple buildings or manufacturing environments with multiple facilities are setup with point to point connections creating a seamless network for all staff and equipment.
  • Multiple wireless networks can be configured giving internal devices full network access. External devices are given guest only access which only allows filtered internet access.
  • Wireless networks are secured and maintained with similar safeguards to wired networks to avoid any unwanted intrusion or breach that can cause data loss or business downtime.

Experience Counts

Remote desktop installations help your business reduce capital expenditures and cost spikes on hardware installations. IT support is greatly simplified with less onsite infrastructure requiring ongoing maintenance and repair.

  • Expensive onsite servers are eliminated
  • Files and applications are located on our secure cloud servers, allowing the transfer of a longtime capital expenditure into an operating expense.
  • End of life servers are retired and not replaced which achieves significant energy and cost savings.
  • Valuable office real estate is reclaimed by removing local servers thus simplifying failure points and eliminating the potential for downtime.

Downtime Tolerance

In conjunction with our server support services, our network support includes an assessment to determine the downtime tolerance for your business to ensure that your networks can sustain these requirements.

  • We ensure your business is not utilizing firewalls that go beyond their anticipated lifespan. Accordingly, we will make a recommendation for a replacement if needed.
  • Network switches and other equipment are monitored and assessed to ensure that they are not utilized beyond their anticipated lifespan. These switches can be often overlooked and remain deployed beyond their intended lifespan which can lead to security risks and costly downtime.
  • Consumer grade hardware is often utilized in a commercial setting for best results. We assess the network equipment to ensure that it is commercial grade and properly sized and we will recommend any updates accordingly.
  • Confirming that network infrastructure and firewalls are within tolerance is a cost effective means of eliminating failure points in your network and solidifying stability in your IT systems.

Continuous Updates

Successful firewall implementation and network support requires continuous updates and maintenance. These updates ensure new vulnerabilities are mitigated and ensure your network remains safe and secure.

  • Firewalls are deployed with deep packet inspection for ransomware, malware, spyware, imbedded viruses, worms, and Trojans. This proactive approach mitigates vulnerabilities before entering the network.
  • Firewall updates and security patches are installed as they are released to maintain the latest security.
  • Our network support team monitors firewalls for attacks from known IP address ranges and known geographic regions globally to prevent firewall breach attempts.
  • Network ports and external access points are actively monitored to make sure an entry path is never open for a virus or ransomware attack to breach your network.

Wireless Networks

Wireless networks are integral to ensuring efficiency in your business. Whether it is laptops, mobile devices, or tablets, all devices need reliable connectivity and wireless networks must be setup to remain safe from unwanted access.

  • Wireless networks are setup in office environments utilizing multiple wireless access points. These are generally ceiling mounted and ensure consistent connectivity throughout the office.
  • Businesses with multiple buildings or manufacturing environments with multiple facilities are setup with point to point connections creating a seamless network for all staff and equipment.
  • Multiple wireless networks can be configured giving internal devices full network access. External devices are given guest only access which only allows filtered internet access.
  • Wireless networks are secured and maintained with similar safeguards to wired networks to avoid any unwanted intrusion or breach that can cause data loss or business downtime.