Monitoring Services

How Can Our Monitoring Services Keep Your Businesses System in Optimal Health?

Our proactive approach to Manage IT Services includes active monitoring services for all systems on the network. Our active monitoring services identify issues ahead of time to prevent issues before they occur. This includes desktops, laptops, servers, printers, firewalls, and switches.

Hardware Monitoring

Hardware monitoring services allow us to utilize simple software installed on each desktop, laptop, and server to actively monitor each system for health and proactively address any possible issues.

  • We are often able to detect a failing hard drive. When a drive begins to fail the failing sectors are reported to Windows which our monitoring software alerts us to.
  • Monitoring software will also alert us of other hardware issues such as memory errors, CPU errors, and network interface errors. With this information we are able to respond to minimize any data loss from a hardware failure.
  • Servers utilizing our monitoring software generate similar alerts. Failing hard drives, RAID array errors, CPU fan errors, and other server issues are immediately reported.
  • Firewalls, switches, and printers can also be monitored. Should a device fail, our software will notify us of a failure or pending failure so that we can respond efficiently.

Software Monitoring

We utilize simple software on your desktops, laptops, and servers to actively monitor certain software programs and respond to failures and errors that arise.

  • We actively monitor to ensure antivirus software is installed and running on all computers at all times. If antivirus is missing, we are alerted and able to respond quick and efficiently.
  • If your business desires that staff not install certain programs, we can monitor and ensure that this this software doesn’t get loaded onto any computer. If it does appears, we are notified and the software is uninstalled.
  • If your business has software that should be on every computer, we monitor that this software is installed. If it gets uninstalled, we are notified and the software can be re-installed.
  • Server environments may be monitored to ensure certain services are present and certain services are running. Should a service stop, we are notified to investigate the service.

Screen Shadowing

Our monitoring software includes industry leading screen shadowing features. With this software, our technicians are able to connect to your computer within seconds to provide complete remote support services.

  • Technicians access your computer directly from our helpdesk software. When the service ticket is opened, a technician is ready to help with the initiated connection to your computer.
  • Before a secure connection is established from our technicians to yours, a consent window will open requiring your consent before we are able to view the screen.
  • Initiating a screen shadowing session no longer involves navigating to a website, entering a support key, installing software, and waiting for connection. Now, with our monitoring services screen shadowing can start instantly.
  • Servers are configured with screen shadowing software that allows us to provide most server support remotely. This ensures prompt response and an efficient workplace for your business.

Windows Updates

Windows updates are standardized and proactively maintained with our monitoring software. We ensure that the latest security patches are present and that all systems are updated and maintained.

  • Windows updates are pushed on a preset schedule at a preset time after hours. The monitoring software automates this schedule and ensures all systems are up to date on a regular basis.
  • Existing Windows update (WSUS) servers are eliminated as our monitoring software manages all updates centrally ensuring your systems are always up to date.
  • Your business has the peace of mind knowing that Windows vulnerabilities are identified and patched regularly on your desktops, laptops, and servers.
  • Staff gain efficiency as systems become more stable, less error prone, and more secure when an efficient process for ensuring all that the Windows system remains updated.

Hardware Monitoring

Hardware monitoring services allow us to utilize simple software installed on each desktop, laptop, and server to actively monitor each system for health and proactively address any possible issues.

  • We are often able to detect a failing hard drive. When a drive begins to fail the failing sectors are reported to Windows which our monitoring software alerts us to.
  • Monitoring software will also alert us of other hardware issues such as memory errors, CPU errors, and network interface errors. With this information we are able to respond to minimize any data loss from a hardware failure.
  • Servers utilizing our monitoring software generate similar alerts. Failing hard drives, RAID array errors, CPU fan errors, and other server issues are immediately reported.
  • Firewalls, switches, and printers can also be monitored. Should a device fail, our software will notify us of a failure or pending failure so that we can respond efficiently.

Software Monitoring

We utilize simple software on your desktops, laptops, and servers to actively monitor certain software programs and respond to failures and errors that arise.

  • We actively monitor to ensure antivirus software is installed and running on all computers at all times. If antivirus is missing, we are alerted and able to respond quick and efficiently.
  • If your business desires that staff not install certain programs, we can monitor and ensure that this this software doesn’t get loaded onto any computer. If it does appear, we are notified and the software is uninstalled.
  • If your business has software that should be on every computer, we monitor that this software is installed. If it gets uninstalled, we are notified and the software can be re-installed.
  • Server environments may be monitored to ensure certain services are present and certain services are running. Should a service stop, we are notified to investigate the service.

Screen Shadowing

Our monitoring software includes industry leading screen shadowing features. With this software, our technicians are able to connect to your computer within seconds to provide complete remote support services.

  • Technicians access your computer directly from our helpdesk software. When the service ticket is opened, a technician is ready to help with the initiated connection to your computer.
  • Before a secure connection is established from our technicians to yours, a consent window will open requiring your consent before we are able to view the screen.
  • Initiating a screen shadowing session no longer involves navigating to a website, entering a support key, installing software, and waiting for connection. Now, with our monitoring services screen shadowing can start instantly.
  • Servers are configured with screen shadowing software that allows us to provide most server support remotely. This ensures prompt response and an efficient workplace for your business.

Windows Updates

Windows updates are standardized and proactively maintained with our monitoring software. We ensure that the latest security patches are present and that all systems are updated and maintained.

  • Windows updates are pushed on a preset schedule at a preset time after hours. The monitoring software automates this schedule and ensures all systems are up to date on a regular basis.
  • Existing Windows update (WSUS) servers are eliminated as our monitoring software manages all updates centrally ensuring your systems are always up to date.
  • Your business has the peace of mind knowing that Windows vulnerabilities are identified and patched regularly on your desktops, laptops, and servers.
  • Staff gain efficiency as systems become more stable, less error prone, and more secure when an efficient process for ensuring all Windows system remains updated.